Victorian Drainage and Plumbing (VDP)

Effective Date: 01 / 12 / 2020
Introduction
Victorian Drainage and Plumbing (“VDP”, “we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and Australian Privacy Principles.
1. Information We Collect
We may collect personal information including:
  • Full name
  • Address and job location
  • Phone number and email address
  • Details about the services you require
  • Photos or videos of the work area (if provided)
  • Payment details and billing information
We do not store credit card information.
2. How We Collect Information
We may collect information through:
  • Website forms
  • Phone calls, SMS, or email
  • Service bookings
  • On-site inspections
  • Invoices and payment processes
3. How We Use Your Information
We use your information to:
  • Provide and manage plumbing services
  • Communicate about bookings, quotes, or invoices
  • Improve our service delivery
  • Maintain internal records
  • Comply with legal and regulatory obligations
Your information will never be sold or shared with third parties except as required to provide our services (e.g., subcontractors) or by law.
4. Data Security
We take reasonable steps to protect your information from:
  • Loss
  • Misuse
  • Unauthorised access
  • Modification
  • Disclosure
5. Cookies & Website Analytics
Our website may use cookies and tracking tools to improve functionality and user experience. You may disable cookies through your browser settings.
6. Accessing or Updating Your Information
You may request access or changes to your personal information at any time by contacting us directly.